As a customer of NetSuite, I am generally satisfied with their product, and it has delivered on the promise of making my smallish company work more like a biggish one. I'm planning on including NetSuite in my company's expansion plans. However, calling NetSuite a cloud company is a gross misnomer that doesn't serve the buying public. Cloud computing falls into two categories: infrastructure delivery (such as Amazon or ENKI) and applications delivery (such as Google). James Staten of Forrester defines Cloud Computing as "A pool of highly scalable, abstracted infrastructure, capable of hosting end-customer applications, that is billed by consumption." Consumption billing is a vital characteristic of all Cloud Computing, because of the essential value proposition it offers of no up-front spending and only paying for what you use. NetSuite (and quite a few other SaaS providers) don't qualify here in that they charge a yearly fee and a flat per-feature fee, much like the giant ERP suites of old. Consumption billing is scary if you're the provider - but the benefits to the customers are self-evident, including savings as well as keeping the vendor engaged and honest.