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New Citrix Remote Support and Desktop Apps for Latest Samsung Android Devices Provide BYOD Options

Citrix announced today additions to its market-leading GoToMyPC remote access and GoToAssist remote support portfolio with apps designed for Samsung’s new generation of Android mobile devices aimed at improving user productivity. Recommended as an “S Suggest” App by Samsung, the new GoToMyPC app is optimized to work with the Samsung GALAXY Note II with S Pen for easy and secure access to any computer on the go. With the new GoToAssist app, GoToAssist Corporate customers can now provide full remote control support for Samsung Android mobile devices. For existing users of GoToMyPC and GoToAssist Corporate, the mobile apps are now available free on Google Play.

In a world of consumerization and choice, today’s mobile workforce is looking for easier ways to work the way it wants – with anyone, from any location, on any device. Citrix provides new mobile device support solutions, allowing organizations the ability to service and support their mobile workforce. Citrix solutions help organizations ensure they have the control and security they need while providing mobile users access to data, apps and devices. At its Synergy Barcelona conference last month, Citrix unveiled the next phase of its strategy to enable the mobile enterprise with new services that respond to the consumer-inspired mobile workstyles trend. The new remote support and remote access apps for Samsung Android devices are one more way Citrix is delivering on its strategic vision.

“We’re making it easier for companies of all sizes to seamlessly transition to more mobile workstyles and support the broad area of devices consumers choose to do their work. Our new mobile apps for Samsung Android devices are a strong example of our approach to deliver an exceptional user experience across any combination of data, apps and devices. Our focus on delivering secure, reliable and easy-to-use services remains key for our customers and their end users,” said Brett Caine, SVP and GM of the Online Services Division of Citrix.

GoToAssist Corporate app for Samsung Android mobile devices

Previously, due to OS security restrictions, support organizations were unable to remotely control or view the screen of Android devices, limiting their breadth of support capabilities. The Citrix relationship with Samsung enables full support of Samsung Android mobile devices running OS versions 2.3.x, 4.0.x and 4.1.x. Now, with the new GoToAssist Corporate app, support centers and help desks can provide quick and easy assistance for Samsung Android mobile devices and meet the growing demand for mobile support.

Support reps are now able to request system diagnostics, chat or take control of the device to change settings, set up email or perform other troubleshooting tasks to resolve technical issues. All the while, support reps are able to see the user’s phone screen in real time on the rep’s computer screen, making support much quicker and easier. Support organizations can now expand their service offerings by providing instant assistance to mobile users to ensure that one of the most critical and indispensable business tools — mobile devices — are kept up and running 24/7.

Recently awarded the TMC Cloud Computing Excellence Award, GoToAssist Corporate continues to be the remote support technology of choice for users worldwide. Targeted to multi-agent support organizations, GoToAssist Corporate provides comprehensive and secure remote support with instant online access to a live representative for faster resolution of complex issues and increased customer satisfaction.

GoToMyPC is optimized for Samsung GALAXY Note II

The ability to remotely access your Mac or PC on your phone is an essential app for today’s mobile professional. GoToMyPC enables easy, secure access to your programs, files, or networks from any computer browser, Android or iOS smartphone or tablet or Kindle Fire devices. Now anyone with the Samsung GALAXY Note II can use the GoToMyPC app optimized for Samsung’s new S Pen functionality with greater ease of use and more precise navigation and input control.

With the GALAXY Note II, GoToMyPC senses when the user chooses the S Pen instead of finger touch and instantly changes modes so users are able to work faster by dragging and selecting text, hovering and clicking on links, moving content around via cut, paste, drag and drop and navigating windows. You can even handwrite with the S Pen and have the text converted to your computer’s document.

“As a leading provider of mobile access, support and collaboration solutions for the mobile workforce, Citrix shares our commitment to transforming the way consumers interact, connect and create on their mobile devices. We’re excited to provide our customers quick and easy access to market-leading apps like GoToAssist and GoToMyPC right from their Samsung Android devices,” said Vice President Jae Shin, B2B Alliance Group Leader of Mobile Communications Division, Samsung Electronics.

The Citrix Family of Android Apps Helps Samsung Users Work Anywhere

In addition to Android apps for GoToAssist and GoToMyPC, Citrix offers a full family of Android apps for these products:

  • Citrix GoToMeeting – for integrated video, web and audio conferencing that makes online collaboration simple, natural and easy.
  • Citrix GoToWebinar – for easy, do-it-yourself, cost-effective webinars for up to 1,000 attendees.
  • Citrix Podio – for social team collaboration that makes it easy for people to manage projects and get real work done.
  • Citrix ShareFile – for easy and secure file access, content sharing and collaboration from any device.
  • Citrix Receiver – for easy access to applications, documents and virtual desktops from any device, anywhere.

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About Citrix

Citrix (NASDAQ:CTXS) transforms how businesses and IT work and people collaborate in the cloud era. With market-leading cloud, collaboration, networking and virtualization technologies, Citrix powers mobile workstyles and cloud services, making complex enterprise IT simpler and more accessible for 260,000 organizations. Citrix products touch 75 percent of Internet users each day and it partners with more than 10,000 companies in 100 countries. Annual revenue in 2011 was $2.21 billion. Learn more at www.citrix.com.

The Online Services Division of Citrix provides secure, easy-to-use cloud-based solutions that enable people to work from anywhere with anyone. Whether using GoToMeeting to hold online meetings, GoToWebinar to conduct larger web events, GoToTraining to train customers or employees, Podio to create customized workspaces and apps to collaborate with anyone, GoToMyPC to access and work on a remote Mac or PC, GoToAssist to provide IT support and management or ShareFile to securely share files, documents and data, businesses and individuals are increasing productivity, decreasing travel costs and improving sales, training and service on a global basis. For more information, visit www.citrixonline.com.

For Citrix Investors

This release contains forward-looking statements which are made pursuant to the safe harbor provisions of Section 27A of the Securities Act of 1933 and of Section 21E of the Securities Exchange Act of 1934. The forward-looking statements in this release do not constitute guarantees of future performance. Those statements involve a number of factors that could cause actual results to differ materially, including risks associated with the impact of the global economy and uncertainty in the IT spending environment, revenue growth and recognition of revenue, products and services, their development and distribution, product demand and pipeline, economic and competitive factors, the Company's key strategic relationships, acquisition and related integration risks as well as other risks detailed in the Company's filings with the Securities and Exchange Commission. Citrix assumes no obligation to update any forward-looking information contained in this press release or with respect to the announcements described herein.

The development, release, timing and combination of any features or functionality described for our products remains at our sole discretion and are subject to change without notice or consultation. The information provided is for informational purposes only and is not a commitment, promise or legal obligation to deliver any material, code or functionality and should not be relied upon in making purchasing decisions or incorporated into any contract.

Citrix, GoToMeeting, GoToWebinar, GoToTraining, Podio, GoToMyPC, GoToAssist, ShareFile and Citrix Receiver are trademarks of Citrix Systems, Inc. and/or one or more of its subsidiaries, and are or may be registered in the U.S. Patent and Trademark Office and in other countries. All other trademarks and registered trademarks are property of their respective owners.

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